Billing
Trials, upgrades, failed payments, and leaving.
Billing
Section titled “Billing”Trials
Section titled “Trials”14 days, without a card.
When a trial ends your content is preserved and premium entitlements stop. Nothing is deleted.
Upgrading
Section titled “Upgrading”Checkout is available on Pro and Business. Enterprise is a conversation, so there is no button.
plan.upgraded and plan.downgraded are both recorded in the
audit log.
What a downgrade does
Section titled “What a downgrade does”| Kept | Stops |
|---|---|
| Every page, in your repository | Your own CSS |
| Every asset | Your own domain, after warnings |
| History and revisions | Private site visibility |
| Your people | The higher AI allowance |
| Your analytics, within retention | The audit log, on Business features |
A custom domain may revert after warnings while your Staleless subdomain keeps serving. Readers are never dropped without notice.
Nobody is removed from your workspace by a downgrade. Seat limits bound adding, never removing.
Failed payment
Section titled “Failed payment”A retry schedule and a grace period. payment.failed and payment.recovered are
both recorded.
Documentation is never deleted for a failed payment. A card that expires is an administrative problem, not a reason to take a company’s documentation off the internet.
Cancelling
Section titled “Cancelling”Cancellation states the effective date, what you lose, that export is available, and the retention period, before you confirm.
There are no dark patterns here and no retention interstitial designed to make you give up.
Deleting a workspace
Section titled “Deleting a workspace”Deleting a workspace requires:
- reauthentication;
- typing the workspace name;
- a clear explanation of what goes;
- the export offer;
- a grace period, where possible.
Detaching the custom domain happens first, so a hostname is never left pointing at nothing.
Note
Deleting a workspace destroys its analytics and its Staleless-side records. Your pages are in your own git repository and are not ours to delete.
Deleting your personal account
Section titled “Deleting your personal account”Deleting your account never deletes a workspace’s content. A workspace survives its members, and other people’s documentation is not yours to remove.
Exporting first
Section titled “Exporting first”Export works on every plan and at every point, including after a cancellation. See Export.